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Mpass lost

  • 16 July 2021
  • 5 replies
  • 93 views
N

After updating my Rail Planner App my Mpass is lost as well as all my data. If I try to add my Mpass again by using my activation code I constantly get an error. I see a lot of people on this topic/in this community having the same problem as me. I am currently traveling with a friend from Holland, Utrecht to Germany, Berlin. I do not have a valid ticket and now a consider buying a new Interrail ticket. Does anyone know if you can get a refund for the extra ticket I had to buy, because it was not my fault but a bug in the app. I think they will respond to all my emails next week but unfortunately that is to late because I am already travelling. Anyone else with this problem? 

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Best answer by rvdborgt 16 July 2021, 10:49

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5 replies

R
Rank
Userlevel 7
Badge +9

Many people were having this problem.

A new app version (18.1.1) has just been released. Please update the app and then try again.

Please ask questions in the community and not via a private message. That's the quickest way to get a response. I don't work for Eurail/Interrail.
N

Hi, I tried that already and it did not work :(

R
Rank
Userlevel 7
Badge +9

Did you update just now? Version 18.1.1 was released today.

Otherwise, follow Nanja's instructions:

 

Please ask questions in the community and not via a private message. That's the quickest way to get a response. I don't work for Eurail/Interrail.
N

Yes, I updated the app 5 minutes ago. I even deleted the app and reinstall the app on my phone again. Nothing works for me. I also have the error logs enabled following Nanja's instructions and I tried again and again :(

N
Userlevel 7
Badge +8

We are looking into it. We will come back to you as soon as possible. 

Please note that I can't reply to any of my private messages at the moment. Thanks for your understanding.

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