My Handy broke and I need to transfer my interrail pass

  • 23 July 2022
  • 2 replies

Hey there, 

so my Phone broke and I cant access my interrail pass anymore. I bought a new Phone and wrote the customer service via the website support chat-bot about my issue and submitted a request, so they would transfer the pass to my new Phone. 

The Problem is they still havent answered until now an I am going to Amsterdam on the 27th of July and I need the pass transferred until then. 

Is there any other way to get into contact with the customer service? or other options?


Thanks for the help



Best answer by Claudi. 17 August 2022, 08:38

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2 replies

Userlevel 7
Badge +9

@annie.papadopoulou @Claudi.Moll 

Can you please look at this ASAP on Monday morning.

Userlevel 4
Badge +2

Hello, the only way to disconnect a phone from a pass is by contacting customer service at the moment, but we are working on a better solution that should be rolled out soon. Generally speaking, if you indicate that you are currently traveling, our team will prioritize your request. Another quicker way for assistance is via social media, specifically Twitter. I'm pleased that this was resolved shortly after your contacted us :)