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My paper pass didn't arrive. How do I change it to a mobile Pass?

  • 19 May 2022
  • 8 replies
  • 138 views

I ordered my paper pass like 45 day ago and it hasn´t arrive yet, i start my travel in 5 days! so i need to solve the problem immediately, do you know if i can change my pass to a mobile one??? please i´m really worried 😭

This is the 3th time i buy an eurail paper pass and is the first time it happens to me😣

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Best answer by AnnaB 19 May 2022, 19:40

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Userlevel 7
Badge +9

You need to contact Customer Support and you can use this form. You need to clearly state that your request is very urgent. 

https://eurail.zendesk.com/hc/en-001/requests/new

Maybe @Magdalena can help but she will not be working until tomorrow. 

Thank you AnnaB, I'll try that!!!

Userlevel 7
Badge +9

You need to contact Customer Support and you can use this form. You need to clearly state that your request is very urgent. 

https://eurail.zendesk.com/hc/en-001/requests/new

Do mention your start date. Just "urgent” is not enough because people have very different opinions about what is urgent...

Anyone with other ideas? i havent had an answer yet! i´m really worried, i leave on wensday from my country home. 

Userlevel 7
Badge +9

What is the status of you order on your Eurail-account? Have you received any tracking information for the delivery?

I have ordered an Interrail paper pass that is due to be delivered in about one week and this is the information I can see on my account.

 

@AnnaB This is the info that i have, i made the purchase 40 day ago and the pass was sent 30 days ago, i have the tracking numer but it says that still on the way.

 

 

Userlevel 7
Badge +9

Ok. I hope that you get a reply from Customer Support soon or better that the pass is in your mail today.

Thank you @AnnaB !! they already answered, they say i have to buy the passes again and ask for a refund 😫😭😭 is a lot of money

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