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My paper passes that I purchased do not arrive

  • 19 March 2022
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My paper passes that I purchased did not arrive, my trip is coming near and I asked them from my country of origin, the NL post does not give a response nor even Eurail, what do I do? 
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Best answer by seewulf 19 March 2022, 20:26

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get in Contact with Customer Service


In the case the pass won´t arrive (Start a refund process via your bank/Eurail)
Where will you start in Europe? (You can buy the Eurailpass on some spots even in Europe)

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