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Answer

New Passport Number travelling in two days

  • May 12, 2022
  • 3 replies
  • 74 views
C

HI

I have deactivated my mobile pass but cannot update he passport number.

Contacted customer support via chatbot 2 days ago.

Should I -

  1. wait for customer support
  2. exchanged for a new pass with correct number
  3. travel with both old and current passports.

Chris

Best answer by Claudi.

Hello, I appreciate that this information is likely too late to be useful, but it might be worth mentioning regardless that our customer service team can simply update your passport number for you. If we are not able to respond to you immediately, due to our delayed response time, then please travel with both passports until we've managed to update your passport number. An exchange is not necessary.

    3 replies

    R
    Railmaster
    Forum|alt.badge.img+10
    • rvdborgt
    • Railmaster
    • May 12, 2022

    Solution 3 has been proposed by customer service in the past.

    Please ask questions in the community and not via a private message. That's the quickest way to get a response. I don't work for Eurail/Interrail.
    C
    • Chris Newson
    • Author
    • Rail rookie
    • May 12, 2022

    Thanks

    Just been to station for reservations to London Euston and ticket office staff suggested the same.

    Chris

     

    C
    Forum|alt.badge.img+2
    • Claudi.Community Manager
    • Community Manager
    • Answer
    • August 6, 2022

    Hello, I appreciate that this information is likely too late to be useful, but it might be worth mentioning regardless that our customer service team can simply update your passport number for you. If we are not able to respond to you immediately, due to our delayed response time, then please travel with both passports until we've managed to update your passport number. An exchange is not necessary.

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