New Passport Number travelling in two days


I have deactivated my mobile pass but cannot update he passport number.

Contacted customer support via chatbot 2 days ago.

Should I -

  1. wait for customer support
  2. exchanged for a new pass with correct number
  3. travel with both old and current passports.



Best answer by Claudi. 6 August 2022, 07:29

View original

3 replies

Userlevel 7
Badge +9

Solution 3 has been proposed by customer service in the past.


Just been to station for reservations to London Euston and ticket office staff suggested the same.



Userlevel 4
Badge +2

Hello, I appreciate that this information is likely too late to be useful, but it might be worth mentioning regardless that our customer service team can simply update your passport number for you. If we are not able to respond to you immediately, due to our delayed response time, then please travel with both passports until we've managed to update your passport number. An exchange is not necessary.