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New phone - all of My Trip is gone. Hours of work. Plz help.

  • 29 April 2023
  • 4 replies
  • 90 views
C

Hi all,

I have spent hours and hours building an itenary for my 3 month Global Pass. This because interrailing is not as easy as advertised - it requires a lot of planning, seat reservations, extra costs etc. Anyway, build myself an itenary that I was quite happy with, leaving this Monday. However, my phone broke the other day so now I am on a new device installing the app etc. Apparently you can only change device once (why, just why?). Now I am did that, logged-in, and all the journeys in My Trip are gone. 

Is there any way to retrieve them?

Thanks,

Cor

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Best answer by AnnaB 29 April 2023, 13:49

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4 replies

A
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Until recently you could not move the pass yourself. Only Customer Support could do that. So the fact that you can move the pass once is a big improvement.

As the Railplanner app not is updated online it is better to do the planning in Excel or similar and use the timetable of the national railways. Then add the trains in the Railplanner just before boarding the train. 

Please note that I don't work for Interrail/Eurail and that I don't reply to personal messages.
C

Thank you for your reply, Anna.

I, however, cannot be grateful to Interrail for -finally- adding such a basic functionality. There are so many disappointments I've ran into in the last couple of weeks, making that I will never either buy a pass again or recommend others to do so. Storing app-data like My Trip online requires very, very, very limited server space and Interrail -for the amount they charge- should really upgrade their customerservice/ and functionality. 

But thank you for your answer, Anna. I will start over in a Google Doc, wasting my whole weekend on it. 

R
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Badge +9

I usually use the text version of the DB planner:

https://reiseauskunft.bahn.de//bin/query.exe/dl

Or in English

https://reiseauskunft.bahn.de//bin/query.exe/el

You can copy the results in a text document easily, or in a Google doc, use a fixed width font such as courier.

I understand it's disappointing to loose all your work, but planning with the rail planner app is really a bad idea since it is unreliable.

Please ask questions in the community and not via a private message. That's the quickest way to get a response. I don't work for Eurail/Interrail.
C

Ah, thats a very nice tip! Thnx. Also grateful for your reply here btw, bcs its a hassle getting seperate tickets to ‘virtual’ border towns etc.

 

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