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no help from interrail


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Hello, I have a big problem, I had a technical problem to activate my pass. Now since one week I ask Interrail to help me, because my pass now is not valid anymore. I can’t aktivate it or do something. Interrail said they want to help me, but they only sending email like a chat bot. There is no help at all. Now I’m losing my money 400€, and can’t go trevel with my son because he aktivate his pass.  
 

help please! 

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Best answer by Mukhammad 17 April 2023, 15:31

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Userlevel 6
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Hi @Biggi 

Please send me a private message with the email address you contacted us with. I will check your case. 

Have a nice day!

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Thank you for your answer, I replied to you, the problem is now that we have to change the ticket also for my son. I send the details to you in my mail. 
 

thank you for your answer! 

Userlevel 5
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@rvdborgt

@AnnaB

@Al_G

and can’t be real that this problem to solve takes so long…

Hello @Biggi,

 

I have sent a response to your email request. Now the activation date's issue has been solved by our IT team.

Please check your email and I apologize for the inconvenience.

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@rvdborgt 

@AnnaB 

@Al_G 

and can’t be real that this problem to solve takes so long…

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Where 

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I copied the number out of my email. So this was the same number.

And this isn’t helping me now, I paid for the ticket an tried to activate it, it doesn’t work. After that I gave it to my son, because on the ticket it says, “activate after 11.4.” I thought that’s the problem so we tried it later again. And then it says contact the support. 
 

And now I’m reaching nobody, this should be arranged in another way. The ticket is paid and valid so we’re is the problem to activate or sending me a new code for a pass. 

Userlevel 7
Badge +9

Ok. On the confirmation email that you got from Interrail there should be information about the last activation date.

When the activation doesn't work the problem is usually that you not are enterring the information from the confirmation email in the exact same way in the Railplanner app. There can be an unvisible space at the end or a mix of upper and lower case letters.

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My credit card said 12.5.22. I tried to activated on 11.4. but It did not work. So my son tried it again. But then it said it don’t work contact the support. 

Userlevel 7
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@Biggi What date did you buy your pass and what date did you first try to activate the pass?

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This is the last answer I get and it’s three days old, how is this possible. 

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@AnnaB 

@rvdborgt 

@Al_G 

how long should I wait, when I should get an fast solution as interrail in his email said. 

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And who are you? Who is working for interrail? I startet an new topic because no one is helping. 
sorry to say. 

Userlevel 7
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@AnnaB @rvdborgt 


As said, you will not get a resolution any quicker by posting the same thing repeatedly. The two people you have tagged are just community members, they are not Eurail staff and have no ability to assist you with this.

Userlevel 7
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Sorry to say but I would not try it again and again, if I would get any reactions, an update or something.

Sending new mails or creating new support requests only makes the support queue longer and increases the time they need. It's a better idea to look at your existing support request (as AnnaB already suggested) and post a reply in there, either via the support portal or by replying to a mail from the support portal.

Can’t be real that this problem take so long, I saw in the other topics that other costumers have the same problem. So there should be a solution. Sorry but I hope you understand me, there are hotels booked and the time is against me. I am sure you understand that!

Sure I understand. But I don't work for Interrail and I can't solve your problem. The same is true for AnnaB.

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@AnnaB @rvdborgt 

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Sorry to say but I would not try it again and again, if I would get any reactions, an update or something. Can’t be real that this problem take so long, I saw in the other topics that other costumers have the same problem. So there should be a solution. Sorry but I hope you understand me, there are hotels booked and the time is against me. I am sure you understand that!

Userlevel 7
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Interrail/Eurail are working on your request. Contacting them over and over again will not give you quicker help, but I understand that you are frustrated.

You can check for your request if you log into the request database. 

https://eurail.zendesk.com/hc/en-001

 

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Know

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@AnnaB you now how to reach someone from interrail, is email the only possibility??? 

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It’s a big problem for me right now, the support also did not answer, what can I do now? 

Userlevel 7
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Somebody look that up? @Camilo. @Mukhammad 

@Biggi The moderators of the group are not working every day.

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Somebody look that up? @Camilo. @Mukhammad 

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Thank you for your respond, at the moment I am really lost and there is no email from interrail. 

Userlevel 7
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@Camilo. @Mukhammad Can you please look into this?

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Yes I explained it to them, they said it will be fixed soon, but there is no update and I don’t get it, that it takes so long. 

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