No reservation possible ! Interrail account not bound with mobile pass

  • 13 July 2021
  • 1 reply

In order to make a train reservation via the internet website, I need to add a traveller but I don't have the pass cover number which is asked. Even when I enter my mobile pass number, I can't add a traveller to the trip.

I won a mobile pass in an internet contest and the only thing I was given was the mobile pass reference. Since I never created an interrail account to buy the pass, my rail planner app and my account are not linked together. I’m supposed to leave next week I feel a bit desperate.

Also the support does not answer on fb or twitter (I know they are busy, but I can’t make it work on my own).


Best answer by Nanja 14 July 2021, 12:38

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1 reply

Userlevel 7
Badge +8

Hi, you did the right thing by contacting Customer Support as they can provide you with a Pass Cover number. If you can provide me with your email address via a private message, we can assist you further. Cheers :relaxed: