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Not getting passcover numbers from customer service

  • June 20, 2022
  • 1 reply
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Full steam ahead
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I asked customer service eurail b.v.  the “passcover numbers” of our mobile interrail passes.  I didn't get it because I didn't mention a specific reservation.  I see in the forum that many request this under time pressure.  I also know that it is only necessary with a limited type of reservations.  To avoid that stress, I already requested the passcover numbers for our three-month interrail passes, which we will probably use in a few months.  That you need a specific reservation question to get these numbers: is that new or has it always been the case?

Best answer by seewulf

I asked customer service eurail b.v.  the “passcover numbers” of our mobile interrail passes.  I didn't get it because I didn't mention a specific reservation.  I see in the forum that many request this under time pressure.  I also know that it is only necessary with a limited type of reservations.  To avoid that stress, I already requested the passcover numbers for our three-month interrail passes, which we will probably use in a few months.  That you need a specific reservation question to get these numbers: is that new or has it always been the case?

This is new :/
If they ask just mention you wanna reserve a train in Sweden on sj.se or a 20€ reservation for a TGV in Frane (as their system can´t handle these)

    1 reply

    seewulf
    Railmaster
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    • seewulf
    • Railmaster
    • Answer
    • June 20, 2022

    I asked customer service eurail b.v.  the “passcover numbers” of our mobile interrail passes.  I didn't get it because I didn't mention a specific reservation.  I see in the forum that many request this under time pressure.  I also know that it is only necessary with a limited type of reservations.  To avoid that stress, I already requested the passcover numbers for our three-month interrail passes, which we will probably use in a few months.  That you need a specific reservation question to get these numbers: is that new or has it always been the case?

    This is new :/
    If they ask just mention you wanna reserve a train in Sweden on sj.se or a 20€ reservation for a TGV in Frane (as their system can´t handle these)

    I´ am not working for Eurail or Interrail i just share my knowledge here. Please ask in the Community and not via private message as this is the fastest way to get an answer. I prefer English/German/ Czech for my answers. In case of Reservationquestions please share some details like Route, Date, Trainnumber as otherwise we can just provide general advices or answers
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