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Obtenir mes pass interrail après échange covid


Hello, I requested an exchange of 2 interrail passes (photos sent by email on May 5, 2021) and sent my passes by post. How do I get the new PASS please? I want to use them between August 27 and September 11, 2022. I've been emailing about this for a while and never got a response. We would like to organize our vacation because the dates are approaching! Thanks for your feedback

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Best answer by AnnaB 22 July 2022, 20:12

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Userlevel 7
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An exchange starts with you buying the new pass. You can't request an exchange if you haven't bought the new passes.

Userlevel 7
Badge +9

Here you can read the details about how to make the exchange:

https://www.interrail.eu/en/interrail-passes/ordering-info/refund-exchange-policy

 

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