Paper pass never received

  • 31 July 2021
  • 6 replies

Hello the community,

I bought a global pass, paper one. But I never received it. I am trying to contact by e-mail, messenger and twitter interrail but I never had any answer.

Does anyone has a solution or a phone number to solve this problem?

I plan to go in 10 days.

Thank you for your help





Best answer by rvdborgt 31 July 2021, 22:00

View original

6 replies

Userlevel 7
Badge +4

Did you use the new contact form? That's the best way to contact customer service.

Yes, i had an answer their hold me that I took a mobile pass for which I received an email. But I never received it.. .


Userlevel 7
Badge +4

You can exchange a mobile pass for a paper pass:

Customer service can do that. If you leave in 10 days, then ask them ASAP. They should be able to find your order, even if you didn't receive an email.

Userlevel 6
Badge +7

Hi Ludi, just checking in to see if you have received the email you were missing. Do let me know. Cheers, 


I am in a similar situation - my paper pass never arrived. I purchases a Greek Islands pass (4 travels within 1 month). I am trying to obtain a digital one but no one seems to be able to answer my emails or messages. 

I am leaving tomorrow ! I am a bit worried, could someone help please 

Thanks in advance

Userlevel 6
Badge +7

Hi Josephine, Can you provide me with your email address via a private message so that we can sort it our for you? It is not possible to purchase the digital one. The Greek island Pass is only available as paper version.