Hi, recently my girlfriend bought two interrail passes for us. I tried to add my pass to my app, but the app says it is already activited on another device. This is not possible however. how can I resolve this?
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Did your girlfriend already activate it on her device maybe?
In any case, you'll need to contact customer service, also in case you need to move it to another device.
Mention your mobile pass number and your start date, since that is the main criterion they use to prioritise requests.
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