Answer

\Pass codes to be activated on another device - Phone broken

Forum|Forum|3 years ago
June 22, 2022
6 replies
114 views

delil murat
Right on track

Dear all,

I need urgently a staff to transfer my passes on my broken phone to another one. I am travelling now and cannot access to the app.

Best regards,

Delil Murat

Best answer by rvdborgt

Contact customer support ASAP. Mention you are travelling right now and give them the pass number (from the confirmation mail) that needs to be moved to another device.

R

+10

rvdborgt
Railmaster
Answer
Forum|Forum|3 years ago
June 22, 2022

Contact customer support ASAP. Mention you are travelling right now and give them the pass number (from the confirmation mail) that needs to be moved to another device.

Please ask questions in the community and not via a private message. That's the quickest way to get a response. I don't work for Eurail/Interrail.

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delil murat
Author
Right on track
Forum|Forum|3 years ago
June 22, 2022

Hi,

Already contacted the customer service but no answer. I am travelling now and need to get out from the train but once showed the passes. Need someone help me urgently.

Best regards,

Delil Murat

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delil murat
Author
Right on track
Forum|Forum|3 years ago
June 22, 2022

Still waiting an answer from a staff

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+10

rvdborgt
Railmaster
Forum|Forum|3 years ago
June 22, 2022

@Marion @Magdalena @Felipe.iturrieta could you flag this to support?

@delil murat did you include the information I mentioned in your request to support? It is not enough to say your problem is urgent (people have very different opinions about what that means) and they need the pass number.

Please ask questions in the community and not via a private message. That's the quickest way to get a response. I don't work for Eurail/Interrail.