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Pass cover number for mobile passes

  • May 14, 2022
  • 2 replies
  • 74 views

"Prices temporarily unavailable" is shown when trying to make a seat reservation from Paris to Marseille (I already have a eurail global Pass)

The website tells me to book it through 'travel.b-europe.com' They require my pass cover number which is not offered on mobile passes. 

 

Please help me.

I saw many people struggling with the same problem and someone called Nanja is saving them sending private messages. I hope she could contact me also. 
Thank you.

Best answer by AnnaB

You need to contact Customer Support to ask for the Pass Cover Number. You can find the form here.

https://eurail.zendesk.com/hc/en-001/requests/new

Customer Support only work ordinary business hours so you will have to be patient to get a reply. 

2 replies

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  • Railly clever
  • Answer
  • May 14, 2022

You need to contact Customer Support to ask for the Pass Cover Number. You can find the form here.

https://eurail.zendesk.com/hc/en-001/requests/new

Customer Support only work ordinary business hours so you will have to be patient to get a reply. 


  • Author
  • Rail rookie
  • May 15, 2022

You need to contact Customer Support to ask for the Pass Cover Number. You can find the form here.

https://eurail.zendesk.com/hc/en-001/requests/new

Customer Support only work ordinary business hours so you will have to be patient to get a reply. 



Thanks. You are the best!

I’ve alredy tried it. I’ll have to wait.