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Pass cover number for mobile passes


"Prices temporarily unavailable" is shown when trying to make a seat reservation from Paris to Marseille (I already have a eurail global Pass)

The website tells me to book it through 'travel.b-europe.com' They require my pass cover number which is not offered on mobile passes. 

 

Please help me.

I saw many people struggling with the same problem and someone called Nanja is saving them sending private messages. I hope she could contact me also. 
Thank you.

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Best answer by AnnaB 14 May 2022, 19:32

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You need to contact Customer Support to ask for the Pass Cover Number. You can find the form here.

https://eurail.zendesk.com/hc/en-001/requests/new

Customer Support only work ordinary business hours so you will have to be patient to get a reply. 

You need to contact Customer Support to ask for the Pass Cover Number. You can find the form here.

https://eurail.zendesk.com/hc/en-001/requests/new

Customer Support only work ordinary business hours so you will have to be patient to get a reply. 



Thanks. You are the best!

I’ve alredy tried it. I’ll have to wait.

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