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Pass Cover Number for seat reservation (mobile pass)

  • 15 June 2022
  • 5 replies
  • 487 views

Hello. 

I am trying to book a TGV using my EURAIL PASS (mobile). 
It doesn’t work on the app so I am trying on https://travel.b-europe.com/Eurail-GE/en/booking-tgv but as many other people I am being asked for the PASS COVER NUMBER which I haven’t received because my pass is mobile.

How do I get the Pass Cover Number please…. 

 

PS: I see there are lots of other thread on this but no answer really….

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Best answer by AnnaB 15 June 2022, 13:45

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Userlevel 7
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Thanks for the feedback. It's another indication that some of the SNCF staff are really unhelpful and try to fob off users with excuses or by plainly lying.

You are right!! Thank you so much! I actually just talked to someone who could help on the phone… 
So to all, try to phone SNCF until someone is willing to help you.

Userlevel 7
Badge +9

I called SNCF already and they can’t do it on the phone.

You can try to call SNCF again and hopefully you get to talk to a more service minded person. 

I called SNCF already and they can’t do it on the phone. you have to go to the train station. I know some people have said you can… but not too sure how they managed. the person was adamant.!

Thanks for the other answer. I will try 

 

Userlevel 7
Badge +9

You can call  b-europe and make the reservation. No need of Pass Cover Number.

The phone call is rather expensive.

https://www.b-europe.com/EN/Contact/Contact-Centre

 

The best way to make reservations for French trains is to call SNCF. No need of Pass Cover Number. 

https://www.sncf.com/en/customer-service/contact-us/telephone

 

 Press #85 for English, no booking fees, reservations are sent via e-mail

 

To get your Pass Cover Number, if you still will need it, you need to contact Customer Support through this form and ask for the Pass Cover Number.

https://eurail.zendesk.com/hc/en-001/requests/new

Customer Support is currently overloaded with requests so you will probably have to be patient to get help. Please let Customer Support know what date your travel will start so that they can prioritise your request correctly.

 

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