Solved

Pass deleted from the app

  • 16 July 2021
  • 4 replies
  • 296 views

Help!

I'm travelling together with my sister. 

She's going to continue travelling for six weeks but when she opened the app today, her pass did not appear on the app.

Re-adding the pass doesn't work, nor does installing the app on her other phone (as it's registered as already being added on a device).

We've tried to email, call to various phone numbers, use the automated Interrail service and their messenger contact but we don't know what to do.

 

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Best answer by rvdborgt 16 July 2021, 10:51

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4 replies

Userlevel 7
Badge +9

It looks like many people are hit by this new bug in the latest app update.

The best is to contact customer service via this form:

https://eurail.zendesk.com/hc/en-001/requests/new

It looks like many people are hit by this new bug in the latest app update.

The best is to contact customer service via this form:

https://eurail.zendesk.com/hc/en-001/requests/new

I did and no one replies

Userlevel 7
Badge +9

An updated app version (18.1.1) was released today. Please install it and try again. If that doesn't work, please follow Nanja's instructions:

 

An updated app version (18.1.1) was released today. Please install it and try again. If that doesn't work, please follow Nanja's instructions:

 

Thank you so much! This worked!

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