I have purchased and activated a 3 day in 1 month Poland Mobile Interrail Pass in first class. The activation process went smoothly. I added my 1st travel day and selected the itinerary. I was able to display the barcoded ticket. With this I obtained my reservations for my journey to Gdańsk from Warsaw.
The next day on the morning of travel the pass had disappeared from the app. It was prompting me to add a pass (which of course I already had without issue). The only way to have the pass reappear was to delete and reinstall the app. The pass is now showing but it will not let me add any journeys and will not display a barcoded ticket for the pass.
I am furious. There is no support and no advice from Eurrail whatsoever. Reading the terms and conditions they try and wash their hands of ANY problems with the app. Basically you are on your own subject to being fined by the train operator because you cannot provide a valid ticket because the app is faulty and useless.
Has anyone else experienced these issues?
Right now I have a pass I cannot use and Eurrail/Interrail MIGHT get back to me in two working days. What a disgrace!
Best answer by Steph LDNView original