Skip to main content
Answer

Pass expiry date WRONG!

  • July 31, 2022
  • 1 reply
  • 78 views
M

So my pass somehow got activated and took a travel day on July 2. I asked for this to be undone because I didn’t even start using it until the end of July. 

 

I was given one day back, but my pass expires TOMORROW (!!!) and I need to keep using it past then. I have 3 travel days (half of my pass) that will go to waste if not, AND I will be stranded with no way to get around. 

 

Please if anyone knows what to do or how to get in immediate contact with support let me know. 💗 I am so upset and stressed about this. 

Best answer by AnnaB

I guess that you must have activated you pass with a start date in the beginning of July. No travel days are taken unless your pass is active.

I don't know if Customer Support can do anything, you have to ask. Use this form and write that you are currently travelling. 

https://eurail.zendesk.com/hc/en-001/requests/new

 

Mary H

1 reply

A
Railly clever
Forum|alt.badge.img+10
  • AnnaB
  • Railly clever
  • Answer
  • July 31, 2022

I guess that you must have activated you pass with a start date in the beginning of July. No travel days are taken unless your pass is active.

I don't know if Customer Support can do anything, you have to ask. Use this form and write that you are currently travelling. 

https://eurail.zendesk.com/hc/en-001/requests/new

 

Please note that I don't work for Interrail/Eurail and that I don't reply to personal messages.
Terms and Conditions & Privacy PolicyAccessibility statement