Hey Guys!
When I Put my Pass into my Phone 2 month ago, I probably accidentally activated it already, without wanting to do so. Now, when I wanted to start my Journey, it's invalid 😞. Is there any Chance to reset it or so? I haven't used any of the travel days yet of course. I'm Happy to hear from you! Best regards! Paul and Lennart
Best answer by rvdborgt
First check what the status is. Go to My Pass and tap on your pass. If it has been activated, then there's a validity period.
If the validity period is already over, then the only thing you can do is contact customer service and ask what the possibilities are:
https://eurail.zendesk.com/hc/en-001/requests/new
This is one of the reasons why shouldn't activate a pass in advance.
First check what the status is. Go to My Pass and tap on your pass. If it has been activated, then there's a validity period.
If the validity period is already over, then the only thing you can do is contact customer service and ask what the possibilities are:
https://eurail.zendesk.com/hc/en-001/requests/new
This is one of the reasons why shouldn't activate a pass in advance.
Hey, thanks for your reply,
I know, have loged a request now.
I think I accidently activated the Pass straight while adding it, which I obviously didn't want to.
I was hoping there is Somebody Like Nanja Back in the days who can help Out.
She was usually able to sort stuff out. But she is retired now, Ive Seen :(
Regards
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.
