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pass not received by mail

  • June 22, 2023
  • 1 reply
  • 54 views
Joeri Van Noort

hi i had a question i ordered an interail pass this morning but never received an email about it how is this possible because my money has been written off from my bank greetings joeri 

Best answer by rvdborgt

  1. Check your spam mail.
  2. Check the order overview in your Interrail account. The order should be in there, including the pass number you need for the app.
  3. If that doesn't help, then contact customer service here:
    https://eurail.zendesk.com/hc/en-001/requests/new

1 reply

R
Railmaster
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  • rvdborgt
  • Railmaster
  • Answer
  • June 22, 2023
  1. Check your spam mail.
  2. Check the order overview in your Interrail account. The order should be in there, including the pass number you need for the app.
  3. If that doesn't help, then contact customer service here:
    https://eurail.zendesk.com/hc/en-001/requests/new
Please ask questions in the community and not via a private message. That's the quickest way to get a response. I don't work for Eurail/Interrail.
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