My phone with the eurail pass on it broke. The app on my extra phone says I can't add the pass on two devices, how can I delete the pass without having to use the broken phone? The customer support send me to the Facebook and the Facebook message AI send me to this group.
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As it only can be done by Customer Service please start a case on this form https://eurail.zendesk.com/hc/en-001/requests/new
Hi Merel, can you please provide me with your email address in a private message? Cheers,
Hello Im having the exact same problem. Is there a way to get a quick response as I am currently traveling?
https://eurail.zendesk.com/hc/en-001/requests/new only what you can do so fare is fill this form and write as subject Mpass on broken phone 
or write your email to
Seewulf is right. Please submit a ticket so that all information is received by our Customer Support department. Once done, you can provide me with your email via a private message. Cheers,
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