Hi, I’ve escalated some issues with Interrail but I haven’t had a response so I thought I’d try and get some answers here.
One of our clients had issues with their mobile pass, their journeys weren’t showing when they had been added and had some other tech issues which meant they were unable to use the app. We contacted interrail for support on this but because of a lack of response they were forced to buy a paper pass and consequently we want the mobile pass refunding - still no response from interrail regarding this.
Another client accidentally activated a pass day, again due to lack of response from interrail he was subsequently fined even. Something we could have avoided if we had had the support we needed.
In the last three months we have spent over £20K on interrail passes and would really appreciate some quick assistance.