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Pass shows as expired after activation

  • 1 September 2022
  • 2 replies
  • 110 views

Hi, I have problem with my interrail ticket. I won it in Discover EU program and it should be used until 30.09. In an app I activated it 30.08 and then deactivated it and set to be activated on 31.08 - I fought it would be activated automatically and today when I opened app I saw this message. Is it possible to activate the ticket?

Kind regards, 

Marek Rybak

 

Btw sorry for title, it got little broken

 

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Best answer by AnnaB 1 September 2022, 12:49

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2 replies

Userlevel 7
Badge +9

Only Customer Support can help you with this. Use the form below to contact them. 

https://eurail.zendesk.com/hc/en-001/requests/new

However you should have activated your pass yesterday.  If you deactivated your pass on the 30th the pass will not activate it self on the 31st. 

Userlevel 7
Badge +9

@Camilo. Can you please look at this?

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