I have attempted to contact your customer service six times.
I will be contacting PayPal to cancel this service since your team remain unresponsive to my polite and correct requests.
I made a purchase and was issued a mobile pass which I installed on my phone.
My phone was stolen while I was traveling in an Asian country.
I now have a new device.
I have filled in forms, sent emails, asked and asked and asked for support to have the old pass cancelled and a new one issued.
I have provided all the credentials and many days notice.
I need to travel now.
I don't want to hear from the "bot". Obviously Zendesk is not assigning my request to anyone... "Two days", "very busy" are now unconvincing excuses.
I need Eurail to help me OR cancel my pass and issue a refund.
Best answer by AnnaBView original