Solved

Payment taken, no confirmation email or passes delivered

  • 19 November 2022
  • 1 reply
  • 33 views

On 17th Nov, my friend bought 2x passes for us. Payment has been taken from her bank account, however there has been no confirmation email or any indication that the passes were actually purchased. Does it normally take several days for the passes to be emailed or is there an issue? Please help 

icon

Best answer by AnnaB 19 November 2022, 07:50

View original

1 reply

Userlevel 7
Badge +8

This is a question for Customer Support. The confirmation email should be sent ASAP. Please use the form below to contact them.

https://eurail.zendesk.com/hc/en-001/requests/new

It is important that you write the date when you plan to start your travel so that Customer Support can prioritise the request correctly. 

Reply