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Phone Broken mobile pass

  • 17 July 2022
  • 1 reply
  • 60 views

Hi!

I broke my phone and it is a complete brick, so I am unable to transfer the pass. I have bought a new phone so I just need my pass to be disconnected from my old phone so I can add it to my new phone can someone please help! 

Sincerely, 

Lordan Charest

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Best answer by Al_G 17 July 2022, 15:35

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You need to contact customer services by filling in a request here:

 

https://eurail.zendesk.com/hc/en-001/requests/new

 

Make sure you include your travel time and all details necessary to process your request; email, pass number, name.

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