Hi!
I broke my phone and it is a complete brick, so I am unable to transfer the pass. I have bought a new phone so I just need my pass to be disconnected from my old phone so I can add it to my new phone can someone please help!
Sincerely,
Lordan Charest
You need to contact customer services by filling in a request here:
https://eurail.zendesk.com/hc/en-001/requests/new
Make sure you include your travel time and all details necessary to process your request; email, pass number, name.
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.