I’m supposed to travel tomorrow morning. My phone, which had an active global pass was stolen. I have a new device but the app won’t let me activate it.
The only customer service I have found is an email that says to expect long wait times. I have sent an email but I’m very worried support won’t get back to me in time. The last time I emailed them it took 11 days for a reply.
Please help!
You need to contact Customer Support through this form immediately and ask them to disconnect your pass from your stolen phone. Clearly write that you are currently travelling and that you can't travel more without the help from Customer Support.
https://eurail.zendesk.com/hc/en-001/requests/new
Just submitted a request there, thank you! Hopefully they get back to me in time.
Just submitted a request there, thank you! Hopefully they get back to me in time.
Did you also add your pass number, from the confirmation mail ot your account? They need that.
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.