Postal address for return of paper pass to obtain refund

  • 23 August 2021
  • 4 replies
  • 174 views
G

Hi,

I am trying to find the postal address that I should send my interrail paper pass to when requesting a refund. I live in the UK.
I have gone through the process online and received a Return number and told to quote this when returning the pass, but there was no address given as to where to send my pass to!
Is it the same address that I would send a completed pass to - ie ‘3503 WB UTRECHT, NETHERLANDS or is it the address in Co Kildare in Ireland where it was sent from or perhaps even the address in Frankfurt! 
Obviously I want to send it to the correct address but I cannot find this information any where on the interrail website. Please help me, I need to send it back in the next few days. Thank you.

Alma

Nanja 2 years ago

Hi GarryB, usually it should be received when going through the process, so I will look into it. I will provide you with the address via a private message so that you can send your Pass back for a refund. Cheers,  

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4 replies

seewulf
Rank
Userlevel 7
Badge +14

Thats a question for @Leo  and @Nanja  :D

I´ am not working for Eurail or Interrail i just share my knowledge here. Please ask in the Community and not via private message as this is the fastest way to get an answer. I prefer English/German/ Czech for my answers. In case of Reservationquestions please share some details like Route, Date, Trainnumber as otherwise we can just provide general advices or answers
N
Userlevel 7
Badge +8

Hi GarryB, usually it should be received when going through the process, so I will look into it. I will provide you with the address via a private message so that you can send your Pass back for a refund. Cheers,  

Please note that I can't reply to any of my private messages at the moment. Thanks for your understanding.
Capuano Sabato

Hi GarryB, usually it should be received when going through the process, so I will look into it. I will provide you with the address via a private message so that you can send your Pass back for a refund. Cheers,  

i have the same problem, how can i solve it?

R
Rank
Userlevel 7
Badge +9

Hi GarryB, usually it should be received when going through the process, so I will look into it. I will provide you with the address via a private message so that you can send your Pass back for a refund.

i have the same problem, how can i solve it?

The instructions say: "Send your Pass back to us with the free shipping return label provided together with your Paper Pass.”

Please ask questions in the community and not via a private message. That's the quickest way to get a response. I don't work for Eurail/Interrail.

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