Hello ! I bought 2 mobile pass but I am not able to add them on the app. It says « your details don’t match ». I tried to reload and reload the app or to add the passes on another mobile phone but it still don’t work. I am supposed to travel, within a few days everything is planned but the customer still don’t answer so I can’t book my first travel. Is someone able to help me ? Thank you very much !! Mélanie.
Answer
Problem to add my pass on my mobile phone ''details don't match''
Best answer by Nanja
Hi, you did the right thing by contacting Customer Support. Please provide me with your email address via a private message so that we can assist you further.
Hi, you did the right thing by contacting Customer Support. Please provide me with your email address via a private message so that we can assist you further.
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