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Problem with adding mobile pass after reset -''can't add because it's already used on another device''

Rieke Malsch

Hey!

My name is Rieke.

I‘ve already activated my mobile pass on my phone and now I had to reset it (my phone).

 When I now trie to add my pass in the Rail Planner App again it says that I can‘t because it‘s already used on another device.

I hope someone can help me fix this somehow as soon as possible since I‘m starting my trip on June 15th.

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Best answer by rvdborgt 4 June 2022, 13:59

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2 replies

R
Rank
Userlevel 7
Badge +9

Please contact customer service to resolve this. Clearly state the start date of your trip, since that is the most important factor they use to prioritise requests.

Please ask questions in the community and not via a private message. That's the quickest way to get a response. I don't work for Eurail/Interrail.
seewulf
Rank
Userlevel 7
Badge +14

As said by rvdborgt please contact Customer Service they are the only one to solve this.

I´ am not working for Eurail or Interrail i just share my knowledge here. Please ask in the Community and not via private message as this is the fastest way to get an answer. I prefer English/German/ Czech for my answers. In case of Reservationquestions please share some details like Route, Date, Trainnumber as otherwise we can just provide general advices or answers

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