Hey!
My name is Rieke.
I‘ve already activated my mobile pass on my phone and now I had to reset it (my phone).
When I now trie to add my pass in the Rail Planner App again it says that I can‘t because it‘s already used on another device.
I hope someone can help me fix this somehow as soon as possible since I‘m starting my trip on June 15th.
Please contact customer service to resolve this. Clearly state the start date of your trip, since that is the most important factor they use to prioritise requests.
As said by rvdborgt please contact Customer Service they are the only one to solve this.
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