My QR-CODE is not recognized by the scanners of conductors in Czech Republic. They are telling me it would be invalid. Some conductors are just having a look at it and ignore it, some are forcing me to buy a ticket. How to deal with this issue?
Answer
Problem with Mobile Pass in Czech
Best answer by Nanja
Hi both,
The carrier in Czech Republic is able to scan the barcode of our Passes. If the barcode is not recognized they can inspect the ticket via visual validation, meaning that the mpass ticket with QR code is inspected on security visually.
There is always a small possibility of having to pay for a ticket or receiving a fine despite having a valid mobile Pass. In the unfortunate case that this does occur, we ask you to note down all details from the specific journey and train date/time/train number and route), and to get in touch with our Customer Support team as soon as possible. They will be able to assist you further.
Same here. 3 CD conductors today could not read the pass - fortunately none of them made me pay. I hadn’t heard of the problem first thing this morning so I don’t know if it worked for the only CD guard who spoke English :(
It also failed for KZC where I did have to pay but I didn’t expect it to work even though the app accepted the trains.
Hi both,
The carrier in Czech Republic is able to scan the barcode of our Passes. If the barcode is not recognized they can inspect the ticket via visual validation, meaning that the mpass ticket with QR code is inspected on security visually.
There is always a small possibility of having to pay for a ticket or receiving a fine despite having a valid mobile Pass. In the unfortunate case that this does occur, we ask you to note down all details from the specific journey and train date/time/train number and route), and to get in touch with our Customer Support team as soon as possible. They will be able to assist you further.
I’m sure I’ve used mobile passes successfully with CD before so I had the impression that something had stopped working which did work previously. It feels like a CD computer fault to me.
Four of the five ticket inspectors I had on Saturday did not speak enough English for me to negotiate with. The only one who did (the youngest) didn’t comment on any problem with his machine reading the pass.
You might consider having the mobile pass include some text in Czech that explains that “they can inspect the ticket via visual validation” so that pass holders have something they can use.
+16
to avoid questions FIP is a offer of few Railcompanies across Europe for their employee´s to travel cheaper or even for “free” like with Interrail/Eurail across Europe.
Thanks for your feedback! I will pass it on to the right team within Eurail. it would be great if you can provide me with the details from the specific journey such as train date/time/train number and route. This way we can investigate it directly with the carrier involved.
Please note that I can't reply to any of my private messages at the moment. Thanks for your understanding.
On monday we travelled from Krakow to Vienna and I was a little bit worried. Two conductors of CD
scanned our QRs without any problems. I was relieved.
I read messages about problem in Czechia from multiple people on Facebook, with some train staff really getting unfriendly and insisting on paying for a ticket. Something must have changed there.
Hi rvdborgt, thanks for flagging. Please tell them to report it here or to Customer Support with the folliowing details:
- The specific journey such as train date/time/train number
- Specific route.
- Full description on what happened.
Only then, the team who is in direct contact with carriers can investigate and take action where needed.
Cheers,
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