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I am currently travelling and the app has decided to stop working - thought I would post here to see if anyone has a quick solution!

I have a 3 month pass and been using fine for 2 months. This morning when I opened it there were no trips or tickets. I logged out and back in a couple of times and this seems to have brought the ticket back. I can see the pass in My Pass, but there are no trips added and I cannot show QR code. There is a message saying “Your tickets are loading….” but this has been spinning for 2 hours now…

Any suggestions how to fix? I dont want to make it worse by logging out or re-installing app.

What do you mean by logging in and out? If you mean you logged in under More, then that doesn't make any difference. You don't need to be logged in on your Interrail account to use the app.

  1. Since this issue (disappearing pass and trip) has been popping up every now and then over the past few years, please first go to More > Settings, scroll to the bottom and enable error messages. This won't solve anything, but it will help customer support.
  2. Restart the app.
  3. If that doesn't help, restart your phone.
  4. If that doesn't help, some people have reported that turning data off and on (or flight mode on and off) may help.
  5. If that doesn't help, uninstall and re-install the app. You data should remain. After re-installing, check if error messages are still enabled.
  6. If that doesn't help, contact customer support:
    https://eurail.zendesk.com/hc/en-001/requests/new
    Include any relevant screenshots, mention you have enables error messages and mention your device ID (from the bottom of the settings page).

It may take a few minutes for your trip and pass to reappear. It should not be more than that though, certainly not 2 hours.

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