I installed the Interrail Rail Planner App (several times). But my mobile is always shutting down, when opening it. I´ve tried various ways solving the problem (reinstalling, App Settings as proposed, ...), but nothing has changed. Now it´s only 3 weeks to go, before our trip begins. The seat reservations are bought. What can I do, if I should not find a way to start the App on my mobile? How can I activate my pass and proof / show my tickets?
I reported the problem to the customer service some weeks ago, but the advice wasn´t helpful. The prior condition was always a started app e.g. for error logging and so on. But as I wrote: The mobile (Huawei P 8, Android 6.0, is shutting down after starting the app before I can do anything.
Best answer by rvdborgtView original
Iam note sure but i heard that the RAilplanner need atleast the Android Version of 8.0 or higher :)
The Google store says that Android 6 or higher is required:
So please contact customer service:
@O.Dichtler, our Customer Support team has just replied to your email to assist you further. Cheers,
Thanks for all advice!
In the end, it seems, I will use another device, because on mine nothing helped.
The customer service had to remove the passes from my mobile (which I had successfully added the first time running the app) in order to make it possible adding them to another device. I hope that´s a definite solution.
If not - maybe we will walk up to norway ...
Quisiera que me asesoren no puedo añadir mí pase y tampoco el de mí marido en la aplicación Rail Planner.
Baje la aplicación y cuando agrego nombre y número de pase me aparece error o me aparece no es correcto los datos.Que hago si no puedo viajamos en 20 dias
What does the error message say?
For support get in touch with customer service via this link (write also, when you will travel):
Submit a request – Eurail Knowledge Base
Buenas noches ahora me aparece que no coinciden los datos porque será copie y pegué
Me pueden ayudar estoy hace tres días
Puede ser que funcione mal la aplict Rail Planner