Hi I am trying to reactivate my pass onto my new phone, customer services have deactivated or un-linked it from my old phone but every time I put my name and pass number in and try to add my pass it says I’m offline but I am definitely connected to the internet. Thank you for your help.
Answer
Re activate pass
Best answer by Wheldale
Thank you for the advice. Thankfully I resolved it by deleting the app and reinstalling it. I actually went back to were I bought my new phone from and they helped me, they said the app probably had a bug. Hope this helps anyone else with this problem.
Check if airplane mode is on. Restart the phone. Check this article.
Other than that, ask customer support. And let us know how it was resolved (since we've seen this a few times already).
Thank you for the advice. Thankfully I resolved it by deleting the app and reinstalling it. I actually went back to were I bought my new phone from and they helped me, they said the app probably had a bug. Hope this helps anyone else with this problem.
Ah yes, I forgot to mention to check for updates or remove and reinstall the app. Good it worked for you, thanks for letting us know.
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.