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Refund

  • 12 April 2023
  • 3 replies
  • 71 views

Hello, I purchased a Pass for 4 days. However, when making the reservation for each day, one of the segments I need does not exist on Eurail. Therefore, I would like to refund or cancel only 1 day, making it a 3-day Pass.
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Best answer by Al_G 12 April 2023, 05:00

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Userlevel 7
Badge +3

You can contact customer services here https://eurail.zendesk.com/hc/en-001/requests/new

Read the conditions on refunds and exchanges here https://www.eurail.com/en/eurail-passes/ordering-info/refund-exchange-policy

If you haven’t started using it you can exchange most passes for a €15 fee.

Userlevel 7
Badge +9

What segment are you missing? Not all timetables are shown on the Eurail website and in the Railplanner app.

Userlevel 7
Badge +10

Your pass is valid on the majority of trains running in Europe so if you know there is a railway station in each town/city you are checking we can help you work out why you can’t find a routing. There may be many reasons for this not showing, but the community has members who have huge experience of all the ways from A to B. They will also give you an idea of comparable costs of with and without a pass.

OOI there are no 3 day global passes.

 

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