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Search function in railplanner App doesn't work

  • 12 February 2023
  • 15 replies
  • 160 views
Sunwhite444

When I search for a train station in the railplanner app to add a journey to my mobile pass, the search doesn't give me any results of trainstations I could add. I didn't do that at the beginning of my journey. And now I'm stuck and can't add any more journeys.

Has anyone any ideas what I could do?

I also have no results if I choose only one train station that is in the list of already searched stations to show me the connections from there. Please help me out! Thank you so much!

 

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Best answer by Conbike 13 February 2023, 19:26

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R
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What version of the app do you have? Check under More (Mehr) and scroll to the bottom. It should be 28.0.0. If not, then update the app.

Please ask questions in the community and not via a private message. That's the quickest way to get a response. I don't work for Eurail/Interrail.
Sunwhite444

Thank you. It is 28.0.0... I checked if there were any updates...

R
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Have you tried restarting your phone or reinstalling the app?

If that doesn’t work, then please contact customer service here:

https://eurail.zendesk.com/hc/en-001/requests/new

Check here what information they'd like you to include:

https://eurail.zendesk.com/hc/en-001/articles/4571649483165-Contacting-us-about-an-issue-

Please ask questions in the community and not via a private message. That's the quickest way to get a response. I don't work for Eurail/Interrail.
Sunwhite444

I tried both several times. It doesn't change anything.

A
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@Sunwhite444 Are you using an IPhone or Android? If Android, what version?

Please note that I don't work for Interrail/Eurail and that I don't reply to personal messages.
C

I have the same issue
newest version of the app (28.1.0) and Android 6.0.1

H

I have the same…. did you receive any help?

C

Not really but they try to fix it. For the moment I have to trust in the kidness of the train staff..

what about you?

H

@Conbike Nothing… this suck I am stuck at a station waiting for their kindness :(

 

R
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Can't you add a manual journey? Start entering your station as XXXX or similar and then a message should appear that your station can't be found and with a link to add a manual journey.

Please ask questions in the community and not via a private message. That's the quickest way to get a response. I don't work for Eurail/Interrail.
A
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Userlevel 7
Badge +8

Can't you add a manual journey? Start entering your station as XXXX or similar and then a message should appear that your station can't be found and with a link to add a manual journey.

@rvdborgt 

Unfortunately neither adding journeys manually nor selecting stations from the map work for my phone with Android 6.0.1. The Railplanner app doesn't work on my tablet with Android 7.1.1 either.

Please note that I don't work for Interrail/Eurail and that I don't reply to personal messages.
C

They fixed it!!! :)))
There is a new update where they fixed the bugs. THX to the IT-department

Sunwhite444

I now switched my pass to my friend’s Ipad because I needed to use my mobile pass yesterday. But I would really prefer to have it on my own device. Is there a possibility to switch it back, if it works now?

A
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I now switched my pass to my friend’s Ipad because I needed to use my mobile pass yesterday. But I would really prefer to have it on my own device. Is there a possibility to switch it back, if it works now?

The should be a possibility to switch the pass between devices but I don't know if you can do it more than once. 

You can always ask Customer Support to disconnect your pass from your friend’s Ipad. Use the link below. Write your pass number and that you are currently travelling.

https://eurail.zendesk.com/hc/en-001/requests/new

 

Please note that I don't work for Interrail/Eurail and that I don't reply to personal messages.
R
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It should now be possible to move the pass to another device yourself:

https://www.interrail.eu/en/interrail-passes/interrail-mobile-pass/mobile-pass-faq/what-should-i-do-if-i-lose-my-phone

Please ask questions in the community and not via a private message. That's the quickest way to get a response. I don't work for Eurail/Interrail.

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