Hello, My girlfriend and I bought 2 passes to travel around.
We would travel tomorrow. 28.7 at 9 p.m
I got to add my pass to my phone. She tried and got the error “Something went wrong”.
After many tries. I tried it on my phone where I previously added my pass. I also get the Same error.
Name and Passnumber are right. App is up to date and I have an Android 13.
Gregorian Calendar is also active.
My Device-Id is CA245F06
We do not work for Interrail/Eurail here so I don't think we'll be able to help. Your best bet is to contact customer support and mention that it is urgent : https://eurail.zendesk.com/hc/en-001/requests/new
If it occurs on both phones, then the problem is probably not on the phone. Nevertheless, check the requirements here:
When creating a request, check what information they need by following the link at the bottom of that article. Be sure to mention that you travel today.
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.