Hello,
My phone was stolen today (along with my wallet 
) and I am travelling tomorrow. I am travelling with friend and need to load my pass onto her phone. Can anybody help me?
Thanks,
Nicole
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You need to contact customer services, only they can deactivate your pass so you can load it to a new phone.
https://eurail.zendesk.com/hc/en-001/requests/new
Be sure to provide your details, pass number and state that you are planning to travel tomorrow.
Reply
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.