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Sudden death in near family, possible refund?

  • October 2, 2022
  • 2 replies
  • 100 views
L

Hey Interrail Community!

 

So as the title says there has been a sudden death in near family. This has caused us to end our travels immediately and take a plane home. Since this is a force majeure, could there be a possibilty for a partial refund? We have only traveled for 10 days out of two months, and only used 3 travel days, and it dosen’t seem like we’ll be going again any time soon.

 

Best answer by Camilo.

Hi @Lauge 

We are very sorry for your loss! Please contact customer service explaining the situation and my colleagues will be happy to assist you. I am sure we can find alternatives or solutions. 

Have a lovely day!

2 replies

R
Railmaster
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  • rvdborgt
  • Railmaster
  • October 2, 2022

The best is to contact customer service and explain your case:

https://eurail.zendesk.com/hc/en-001/requests/new

Please ask questions in the community and not via a private message. That's the quickest way to get a response. I don't work for Eurail/Interrail.
A
Camilo.
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  • Camilo.Community Manager
  • Eurail Moderator
  • Answer
  • October 5, 2022

Hi @Lauge 

We are very sorry for your loss! Please contact customer service explaining the situation and my colleagues will be happy to assist you. I am sure we can find alternatives or solutions. 

Have a lovely day!

Please note that I won't reply to any of my private messages at the moment. Thanks for your understanding
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