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Ticket with QR code is not loading

  • May 22, 2022
  • 4 replies
  • 655 views
J

Hi there,

I have the issue that I can't load my ticket with the QR code in the rail planner app.

When I click on “show ticket”, it would just load forever, saying  “Loading your ticket. If this is taking a while… “. It never worked in the past, and this is my first travel day. There is no error or anything.

I'm trying for 4 hours straight now,  I've let it load for 30 minutes, restarted the app a lot, restartet the phone, trying with LTE and wifi, let the app load after opening it and before proceeding.  I'm out of ideas and I'm currently traveling so I'm pretty afraid of a hefty fine as I currently don't have a ticket at all.

Any help in timely manner would be super great!

Yours

Julle

Version 23.2.0

Huawei P20 Pro

Best answer by rvdborgt

The best is to contact customer support. Do mention that you are currently travelling.

If you have a continuous pass, then you can always show the validity period in My Pass.

If you have a flexipass, then you should be able to see the activated travel day in My Pass (select the travel day to see the date).

In My Trip, it should also be visible which trains/journeys have been added to My Pass and for which dates a travel day has been activated.

4 replies

R
Railmaster
Forum|alt.badge.img+10
  • rvdborgt
  • Railmaster
  • Answer
  • May 22, 2022

The best is to contact customer support. Do mention that you are currently travelling.

If you have a continuous pass, then you can always show the validity period in My Pass.

If you have a flexipass, then you should be able to see the activated travel day in My Pass (select the travel day to see the date).

In My Trip, it should also be visible which trains/journeys have been added to My Pass and for which dates a travel day has been activated.

Please ask questions in the community and not via a private message. That's the quickest way to get a response. I don't work for Eurail/Interrail.
M

When the mobile pass on the phone does not work can a ticket be emailed. We are approaching the Danish border. Very concerned about possibility of big fine. 

M

When the mobile pass on the phone does not work can a ticket be emailed. We are approaching the Danish border. Very concerned about possibility of big fine. 

R
Railmaster
Forum|alt.badge.img+10
  • rvdborgt
  • Railmaster
  • July 14, 2026

When the mobile pass on the phone does not work can a ticket be emailed. We are approaching the Danish border. Very concerned about possibility of big fine. 

The pass is only valid in the app. You have to show the barcode there by tapping on Show ticket. A ticket cannot be emailed.

Please explain at which exact step, or after which action are you stuck. Please post a screenshot of any error message, or of where you are stuck.

If you activated a travel day and could show today's barcode within the past 24 hours, then the Rail Planner app may struggle with bad internet. In that case, close the app, turn on flight mode, open the app and go to Show ticket.

Please ask questions in the community and not via a private message. That's the quickest way to get a response. I don't work for Eurail/Interrail.
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