train canceled for the weather

  • 12 July 2023
  • 2 replies

i planned to travel today. Due to the unexpected weather, so all the trains i want to take be canceled. it is possible that i can postpone my date?(my pass be expired today)


Best answer by thibcabe 12 July 2023, 23:24

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2 replies

Userlevel 7
Badge +5

So your pass day has been activated ? If that’s the case, please contact customer support to get it back (mention that you’re travelling) :

Did you have a seat reservation for today ? Speak to staff at the train station and see what they offer.

Userlevel 7
Badge +8

If you're stranded, then in principle the operator has to provide accommodation and a ticket to complete your journey tomorrow. Speak to the staff.