I had a problem with my interrail tickets and I still haven't found a solution. On October 23, I bought an Interrail ticket for Italy with my friend. But I could not use my interrail ticket. Because when I want to buy a ticket between the places I have chosen in Italy when I log in to the application, I get an invalid warning in this country. Then I realized that the money was refunded to my card. Since my friend did not have any problems with his card, I bought an interrail ticket from his card once again. But again I faced the same problem. Yesterday, I received a refund request for the ticket I bought from my friend's card regarding this issue. But when I checked my account activities for the first Interrail ticket I bought, I noticed something. In the first transaction I made, money was withdrawn from my account twice and only one was refunded. I had to deal with this problem my whole trip and I was really tired. I am also a student and had to end my trip because my vacation was over. Because of this problem, I had to make extra expenses such as accommodation. I request that my money be returned to my account and the problem resolved as soon as possible.
Order ID: IN3XXXXXX
Pass number: 6V8XXX
And also I contacted with email but anybody did not respond my emails. Please answer me with my email adress.
Moderator note: Part of your order ID and Pass number have been removed.
Best answer by NanjaView original
This is just the help community you may fill this form https://eurail.zendesk.com/hc/en-001/requests/new :)
@Nanja or @Leo they can forward your issue to the correct department in Eurail but are only online here at business hours
This Community is supervised by few Eurail Staff members like
@Oznur, I see my colleague Leo got back to you on Saturda. He fully refunded the order IN30XXXXXX. As with the previous order, you should receive another credit note soon, please allow a few days for the amount to be reflected in your account. Cheers,
Thank you , Nanja. The problem solved.