Hi, I purchased a 7 day pass two weeks ago and have not been able to activate it. I was able to activate my partner's pass (he only has one last name), but not mine. I have tried entering both last names separate, together, hyphenated, but nothing works. I have contacted customer service twice and the app developers as well and havent gotten an answer in two weeks. I will be traveling in two days. Please help!
Answer
Two last names not accepted
Best answer by Camilo.
Hi
Please keep in mind that the name must be entered exactly as you entered it when you purchased it.
If this does not work and since you will be travelling very soon, please send me a private message and I will be happy to help.
Have a lovely day!
+3- Eurail Moderator
- Answer
Hi
Please keep in mind that the name must be entered exactly as you entered it when you purchased it.
If this does not work and since you will be travelling very soon, please send me a private message and I will be happy to help.
Have a lovely day!
Apparently, hyphenated names don't work. There is a text warning against that when ordering the pass but the website still lets you enter a hyphen. That is a bug on the website or in the app; IMO in the latter because many names contain a hyphen so it should be accepted.
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