Unable to add my trip in the app

  • 19 June 2022
  • 1 reply

Hi everyone

I’m planning my trip for this summer. 

I’ve already bought my pass. The pass is connected to “my interrail trip”. Today, I downloaded the app and I wanted to add my pass. I was able to add my pass but in the second step I am not able to choose my trip called “my interrail trip”. I just can create a new trip. According to the guide I would have here the option to choose “my interrail trip”. 

What can I do?

Thanks for your help!


Best answer by rvdborgt 20 June 2022, 00:09

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Userlevel 7
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You first write that your pass is connected to a trip with the name "my interrail trip”. That would however mean that you have already completed step 2 of the activation process.

So… what is the status exactly? Do you have trip and pass connected or not?

And if not, how did you create your trip? Does it show up under My Trip, under the title "Not connected with a mobile pass”?