So I got the order confirmation, and everything was fine. I logged in successfully using my pass code, but after a few days it got disconnected and i can no longer log in to the rail planner app using my code. It says that ”something went wrong”. Has anyone had the same problem?
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I've seen people mention this error before. Not sure if the cause is always the same though.
- Please check if there's an app update. If so, install it and check again. The app version should be 23.1.0. (Go to More and scroll to the bottom to check.)
- If that doesn't help, you could try to re-install the app.
- If that doesn't help, please go to More > Settings, scroll to the bottom and enable error logging. Then reproduce the error, so logs are generated.
- Please contact customer service and give them as much information as you can. Also tell them when your trip starts.
- Do you have Android or an iPhone? If iPhone, which iOS version?
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