My phone broke the day I was due to travel. I contacted customer services immediately as I need to transfer my pass and my husbands pass to my new phone. I am now in Belgium where I had to purchase tickets due to no pass. I am about to travel to Netherlands but no response from customer services. Please help me. It is very urgent
Answer
Urgent broken phone pass transfer
Best answer by rvdborgt
We cannot do anything in the community other than alerting
Hi Anne, one of our agents got back to you yesterday requesting to share screenshots, so that we can look into the possibility of adding a travel day. Please get back to the agent directly so that they can proceed assisting you. Cheers,
Hi Nanja thanks its all fine. Not to worry. I don’t have screen shorts of the tickets as I threw them away. We are travelling light.
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