Hello,
My phone with my pass was reset, now I can’t reload it on my phone because it is “already activated on another device”.
I’ve contacted the customer service but I still haven’t received any answer and my trip start in 2 day. Do you know any other way to make things move forward ?
Thanks for your help
Hello, Alban I noticed that our team has already managed to disconnect your pass. Just for other travelers pondering the same thing: the only way to disassociate your pass from its original device at the moment is to contact our customer service team to do it for you. We are working on implementing a quicker fix and hopefully this will be available soon :)
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.