I need to return a pass as the country of residence was printed wrong. The refund procedure on the website worked fine, I received my refund number and now only have to send the ticket, but I now have two different addresses. For days I have not received an answer as to which address I should send the ticket to.
There is the return label that came with the tickets, with the address:
Eurail. B.V., Int. Business Return Service, I.B.R.S./C.C.R.I. No.7, 3500 ZA Utrecht (NL).
However, on the website I was told a different address after the process was completed:
Eurail. B.V., Pass refund, P.O. Box 2338, 3500 GH Utrecht (NL)
please can anyone help confirm which address is correct? Has anyone sent a pass back in the post before? Your help will be much appreciated!!